Career
Be a Part of Our Dynamic Team
Take on new opportunities and thrive with us. The Gaia Hotel Bandung under PT. Gaia Kencana is a five-star modern hotel where guests will enjoy an elevated hospitality experience and discover different dimensions of rest, renewal, and reactivation.
JOB DESCRIPTION:
- Welcome and assist Club Floor guests with personalized, attentive service.
- Provide information and recommendations on hotel facilities, activities, and local attractions.
- Serve and attend to guests during breakfast, high tea, and other lounge hours.
- Handle guest inquiries and phone calls promptly and professionally.
- Ensure the Club Lounge remains well-presented, comfortable, and inviting at all times.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Actively promote all F&B venues, menus, and special offers to drive sales and awareness.
- Support the hotel’s social media and marketing activities related to F&B.
- Maintain strong product knowledge of all F&B outlets, promotions, and concepts.
- Build and nurture relationships with clients and partners to generate business.
- Coordinate with internal teams to ensure excellent service and successful event execution.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Performs check-in, check-out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
- Maintains cashier float and ensures accurate daily report of all money received.
- Knowledgeable of all special promotion procedures.
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
• Ensure all requests and special services for daily arrival are actioned prior guest’s arrival
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F & B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Develop and execute L&D strategies to support organizational goals and 5-star service standards.
- Design, deliver, and evaluate training programs, including onboarding, leadership development, and service excellence workshops.
- Partner with department heads to identify training needs and create tailored learning solutions.
- Monitor training effectiveness, maintain records, and ensure compliance with hospitality standards.
- Foster a culture of continuous learning, talent development, and succession planning.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.