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Be a Part of Our Dynamic Team

Take on new opportunities and thrive with us. The Gaia Hotel Bandung under PT. Gaia Kencana is a five-star modern hotel where guests will enjoy an elevated hospitality experience and discover different dimensions of rest, renewal, and reactivation. 

JOB DESCRIPTION:

• Ensure all requests and special services for daily arrival are actioned prior guest’s arrival
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
 

MINIMUM REQUIREMENT:

  • At least 2 years of experience in the same position at a 4 or 5-star hotel, F & B company or related.
  • Proficient in spoken and written English.
  • Excellent interpersonal skills and pleasant personality.
  • Able to work with creativity and agility.

JOB DESCRIPTION:

  • Develop and execute L&D strategies to support organizational goals and 5-star service standards.
  • Design, deliver, and evaluate training programs, including onboarding, leadership development, and service excellence workshops.
  • Partner with department heads to identify training needs and create tailored learning solutions.
  • Monitor training effectiveness, maintain records, and ensure compliance with hospitality standards.
  • Foster a culture of continuous learning, talent development, and succession planning.

MINIMUM REQUIREMENT:

  • At least 2 years of experience in the same position at a 4  or 5-star hotel, F&B company or related.
  • Proficient in spoken and written English.
  • Excellent interpersonal skills and pleasant personality.
  • Able to work with creativity and agility.

JOB DESCRIPTION:

  • Provide personalized guest assistance, including reservations, directions, and local recommendations.
  • Arrange transportation, tours, dining, and special requests with efficiency and discretion.
  • Maintain strong knowledge of local attractions, events, and services to enhance guest experiences.
  • Handle guest inquiries and complaints promptly with professionalism and courtesy.
  • Uphold The Gaia Hotel Bandung’s 5-star service standards, ensuring memorable guest stays.

MINIMUM REQUIREMENT:

  • At least 2 years of experience in the same position at a 4  or 5-star hotel, F&B company or related.
  • Proficient in spoken and written English.
  • Excellent interpersonal skills and pleasant personality.
  • Able to work with creativity and agility.

JOB DESCRIPTION:

  • Supervise daily operations in restaurants, bars, and banquet areas to ensure smooth service.
  • Lead, train, and motivate team members to deliver 5-star hospitality standards.
  • Monitor service quality, guest satisfaction, and promptly resolve issues.
  • Oversee inventory, cost control, and compliance with hygiene and safety regulations.
  • Support the F&B Manager in implementing promotions, events, and operational improvements.

MINIMUM REQUIREMENT:

  • At least 2 years of experience in the same position at a 4  or 5-star hotel, F&B company or related.
  • Proficient in spoken and written English.
  • Excellent interpersonal skills and pleasant personality.
  • Able to work with creativity and agility.

JOB DESCRIPTION:

  • Provide attentive, professional table service to deliver an exceptional dining experience.
  • Present menus, take orders accurately, and serve food and beverages promptly.
  • Maintain cleanliness and setup of dining areas according to 5-star standards.
  • Anticipate guest needs, handle requests, and resolve issues with courtesy.
  • Follow hygiene, safety, and hotel service procedures at all times.

MINIMUM REQUIREMENT:

  • At least 2 years of experience in the same position at a 4  or 5-star hotel, F&B company or related.
  • Proficient in spoken and written English.
  • Excellent interpersonal skills and pleasant personality.
  • Able to work with creativity and agility.