Career
Be a Part of Our Dynamic Team
Take on new opportunities and thrive with us. The Gaia Hotel Bandung under PT. Gaia Kencana is a five-star modern hotel where guests will enjoy an elevated hospitality experience and discover different dimensions of rest, renewal, and reactivation.
JOB DESCRIPTION:
• Ensure all requests and special services for daily arrival are actioned prior guest’s arrival
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F & B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Develop and execute L&D strategies to support organizational goals and 5-star service standards.
- Design, deliver, and evaluate training programs, including onboarding, leadership development, and service excellence workshops.
- Partner with department heads to identify training needs and create tailored learning solutions.
- Monitor training effectiveness, maintain records, and ensure compliance with hospitality standards.
- Foster a culture of continuous learning, talent development, and succession planning.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Provide personalized guest assistance, including reservations, directions, and local recommendations.
- Arrange transportation, tours, dining, and special requests with efficiency and discretion.
- Maintain strong knowledge of local attractions, events, and services to enhance guest experiences.
- Handle guest inquiries and complaints promptly with professionalism and courtesy.
- Uphold The Gaia Hotel Bandung’s 5-star service standards, ensuring memorable guest stays.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.