Career
Be a Part of Our Dynamic Team
Take on new opportunities and thrive with us. The Gaia Hotel Bandung under PT. Gaia Kencana is a five-star modern hotel where guests will enjoy an elevated hospitality experience and discover different dimensions of rest, renewal, and reactivation.
JOB DESCRIPTION:
- Supervise daily operations in restaurants, bars, and banquet areas to ensure smooth service.
- Lead, train, and motivate team members to deliver 5-star hospitality standards.
- Monitor service quality, guest satisfaction, and promptly resolve issues.
- Oversee inventory, cost control, and compliance with hygiene and safety regulations.
- Support the F&B Manager in implementing promotions, events, and operational improvements.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Welcome and assist Club Floor guests with personalized, attentive service.
- Provide information and recommendations on hotel facilities, activities, and local attractions.
- Serve and attend to guests during breakfast, high tea, and other lounge hours.
- Handle guest inquiries and phone calls promptly and professionally.
- Ensure the Club Lounge remains well-presented, comfortable, and inviting at all times.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
• Ensure all requests and special services for daily arrival are actioned prior guest’s arrival
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F & B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.