Career
Be a Part of Our Dynamic Team
Take on new opportunities and thrive with us. The Gaia Hotel Bandung under PT. Gaia Kencana is a five-star modern hotel where guests will enjoy an elevated hospitality experience and discover different dimensions of rest, renewal, and reactivation.
JOB DESCRIPTION:
- Lead and oversee all Front Office operations (reception, concierge, guest relations) to ensure seamless, personalized 5-star guest experiences
- Drive service excellence by maintaining brand standards, handling VIP arrivals, and resolving guest concerns with professionalism and care. Manage team performance through training, scheduling, and coaching to build a high-performing, service-oriented team
- Optimize room inventory, upselling opportunities, and coordination with Revenue and Reservations to maximize occupancy and revenue
- Collaborate with Housekeeping, Engineering, and F&B to ensure smooth daily operations and elevate overall guest satisfaction
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Deliver personalized recommendations and arrangements (dining, transportation, activities) to enhance each guest’s stay
- Act as a local expert, curating unique Bandung experiences aligned with The Gaia’s brand and guest preferences
- Handle guest requests promptly and professionally, ensuring seamless coordination with internal departments and external partners
- Assist with reservations, ticketing, and special requests while maintaining accuracy and attention to detail
- Build strong guest relationships, anticipating needs and creating memorable moments that reflect 5-star service standards
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Supervise daily operations in restaurants, bars, and banquet areas to ensure smooth service.
- Lead, train, and motivate team members to deliver 5-star hospitality standards.
- Monitor service quality, guest satisfaction, and promptly resolve issues.
- Oversee inventory, cost control, and compliance with hygiene and safety regulations.
- Support the F&B Manager in implementing promotions, events, and operational improvements.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Welcome and assist Club Floor guests with personalized, attentive service.
- Provide information and recommendations on hotel facilities, activities, and local attractions.
- Serve and attend to guests during breakfast, high tea, and other lounge hours.
- Handle guest inquiries and phone calls promptly and professionally.
- Ensure the Club Lounge remains well-presented, comfortable, and inviting at all times.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
- Actively promote all F&B venues, menus, and special offers to drive sales and awareness.
- Support the hotel’s social media and marketing activities related to F&B.
- Maintain strong product knowledge of all F&B outlets, promotions, and concepts.
- Build and nurture relationships with clients and partners to generate business.
- Coordinate with internal teams to ensure excellent service and successful event execution.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F&B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.
JOB DESCRIPTION:
• Ensure all requests and special services for daily arrival are actioned prior guest’s arrival
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
• Be fully conversant with availability of room types and rates, packages, and other local and corporate rate plans.
• Up sell accommodation where appropriate and sell all hotel facilities and services.
• Response to the guest queries and complaints in a timely manner and take personal responsibility to resolve guest problems.
• Ensure that information pertinent to other departments is communicated to them in a timely and effective manner.
MINIMUM REQUIREMENT:
- At least 2 years of experience in the same position at a 4 or 5-star hotel, F & B company or related.
- Proficient in spoken and written English.
- Excellent interpersonal skills and pleasant personality.
- Able to work with creativity and agility.